Return & Refund Policy

At Crocknroll, we truly value our customers and are committed to providing a fair, honest, and transparent shopping experience. Our goal is to ensure you feel confident and secure while shopping with us.

1. Cancellation Policy

We understand that plans can change, and we aim to keep our process as flexible as possible.

Refund Rules:

Within 24 hours of placing the order:

→ 100% refund, no questions asked.

After 24 hours but before dispatch:

→ A minimal ₹49 deduction will be applied to cover basic processing costs.

After dispatch:

→ ₹200 will be deducted to cover logistics and handling charges.

After dispatch:

→ ₹200 will be deducted to cover logistics and handling charges.

These charges are only to cover actual operational costs—we do not believe in unfair deductions.

How to Cancel:

Contact us as soon as possible:

Email: crocandroll8@gmail.com

Refund Processing:

Refunds are processed to the original payment method within standard banking timelines.

2. Payment Policy (COD Availability)

To ensure smooth operations and avoid delivery issues:

For such locations, prepaid orders will be required to confirm purchases.

This helps us maintain efficient delivery and avoid unnecessary losses, allowing us to continue offering fair pricing to our customers.

3. Return & Exchange Policy

If something isn’t right, we’re here to help.

Eligibility Period:

• Returns or exchanges must be requested within 7 days of delivery.
• Valid Reasons for Return:
• Wrong product (color, size, or model)
• Damaged or defective item

Mandatory Requirement:

• A clear unboxing video is required
• The video must clearly show the AWB (Airway Bill) number on the package
• This helps us verify genuine issues and resolve them quickly and fairly.

Shipping Costs:

If the return is approved for valid reasons, we will cover the return shipping cost.

4. How to Initiate a Request

For cancellations, returns, or exchanges, contact us with your order details and proof:

Email: crocandroll8@gmail.com

We genuinely appreciate your trust in Crocknroll Our policies are designed to be fair, transparent, and customer-focused—because your satisfaction is our priority.